Delivery & Availability
Most orders are sent out within 5 days, but please note we aim to despatch your goods within 14 days of receipt of order, subject to stock availability. We will endeavour to inform you of any delays as soon as possible. It is sometimes difficult to anticipate customer demand and occasionally items may be out of stock. If this is the case we will give you an idea of when stock is available (usually within 4-6 weeks).
We have every confidence in our products. However, if you are in any way dissatisfied with your purchase you may return it to us within 7 days, in its original condition, for a refund or a replacement. In the event of goods arriving damaged or not as ordered, please inform us within 24 hours, and we will be happy to replace them. Please obtain a certificate of posting as proof of purchase from your post office as we cannot refund items broken or lost during return transit. We do not refund delivery charges or postage for returned items. A 5.00 charge will be deducted from the refund on items that are returned due to an error of the buyer to cover our shipping costs.
Your Use of the Good Gracious Web Site
Purchases on Good Gracious Web Site
Through the Good Gracious web site, you may be able to purchase products. Your purchases on our Web site are subject to the following terms:
a.Only those individuals with a valid credit or debit card or valid PayPal account may purchase from Good Gracious using PayPal.
b.The cost of each item varies based on its type. In addition to the cost of the item, you will be charged postage and packing.
c.Cash, personal checks, cashiers/certified checks, money orders, or any other form of payment will not be accepted. Your credit card, debit card or PayPal account will be billed when your order is shipped.
d.Submission of your order constitutes an offer by you to purchase, and Good Gracious reserves the right to accept or reject your offer. Acceptance of an offer occurs when the order is shipped.
e.Product prices include VAT but do not include any other sales, use, privilege, excise, or any other tax, duty, tariff, or assessment that may arise and payment of any such costs are your responsibility.
f.All orders will be shipped by ground or air carrier. All goods will be shipped F.O.B. carrier and shall be delivered to the shipping address in your order. Risk of loss and title will pass to you upon delivery of the goods to the F.O.B. point. You will bear the risk of delay and increased costs of shipment.
g.Should you have questions regarding your order contact Good Gracious Customer Service at firstname.lastname@example.org
You acknowledge and agree that:
a.YOUR USE OF THIS WEB SITE IS AT YOUR OWN RISK. ANY FEATURES AVAILABLE THROUGH OUR WEB SITE ARE PROVIDED TO YOU ON AN AS IS AND AS AVAILABLE BASIS. GOOD GRACIOUS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Because our web site is provided to you AS IS, you agree that Good Gracious shall not be liable to you or to any third party for any delay in delivery of, or failure to deliver, any of your communications or other information you submit using our web site. Because our web site is provided to you AS AVAILABLE, you agree that Good Gracious shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Good Gracious web site or of your ability to access it.
b.Good Gracious also disclaims any warranty that (i) our web site will meet your requirements, (ii) our web sites operation will be uninterrupted, timely, secure, or error-free, and (iii) any information or communication that may be obtained from the use of our web site will be accurate or reliable (and Good Gracious disclaims any liability for damages that may arise from your reliance on any such information or communication) or are free of viruses or other harmful components.
c.You assume the full responsibility and risk for any damage to your computer or other consequences that result from your downloading any information, software, or other materials through our web site. Good Gracious shall have no liability for any damage to your computer, including loss of data that results from your downloading any such materials.
d.Good Gracious shall not be responsible for any order request if it is received in an unintelligible or garbled form. However, Good Gracious will make reasonable efforts to notify the sending party (if the sending party is identifiable from the received order request) that the order request was unintelligible or garbled.
You acknowledge and agree that:
Limitation of Liability
YOU AGREE THAT GOOD GRACIOUS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOST PROFITS OR LOSS OF GOODWILL, USE, OR DATA (EVEN IF GOOD GRACIOUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), THAT RESULT FROM: (a) YOUR USE OF OR INABILITY TO USE THE GOOD GRACIOUS WEB SITE; (b) THE COST YOU INCUR TO SUBSTITUTE FOR ANY GOODS YOU PURCHASED THROUGH THE GOOD GRACIOUSWEB SITE; (c) ACCESS TO OR ALTERATION OF YOUR PERSONALLY-IDENTIFIABLE INFORMATION OR OTHER INFORMATION IN AN UNAUTHORIZED MANNER; (d) REPRESENTATIONS OR CONDUCT OF ANY THIRD PARTY RELATED TO THE GOOD GRACIOUSWEB SITE, INCLUDING OUR ADVERTISERS AND BUSINESS PARTNERS; OR (e) ANY OTHER MATTER RELATING TO THE GOOD GRACIOUSWEB SITE. Some states do not allow the limitation of liability, so this provision may not apply to you.
Term and Termination
The content that Good Gracious provides on our web site, including, but not limited to, text, graphics, images, and logos, is owned by either Good Gracious or the party that has provided the content to us and is protected by UK and international copyright laws. Good Gracious is the sole and exclusive owner of its compilation of this content on our web site, and this compilation is also protected by UK and international copyright laws. Unpermitted copying of any of this content could lead to copyright infringement.
Good Gracious, and other logos, slogans, and product and service names used on this site are trademarks owned by Good Gracious, its subsidiaries, or its affiliates. You agree not to display or use such trademarks, in any manner, without the written permission of Good Gracious. Trademarks and trade names of third parties are the property of those third parties, and are used by Good Gracious subject to license, or subject to the fair use provisions of UK law.
Good Gracious will not be liable to you or be deemed to be in breach of its obligations hereunder for any delay or failure in performance caused by acts beyond Good Gracious reasonable control, including, without limitation, acts of God, war, terrorism, accidents, fires, floods, strikes, labour disputes, mechanical breakdown, shortages or delays in obtaining supplies, materials, labour, or transportation, interruption of utility services or the Internet, acts of any unit of government or any governmental agency, or any similar or dissimilar cause.